Below is our Terms of service (TOS) and Privacy Agreement. Please make sure to read this document

Terms of service and privacy agreement

This Agreement sets forth the terms and conditions of your use of services at or a WebNet Hosting., LLC company a Maryland corpoation. You must read and agree to be bound by all terms and conditions of this agreement. By posting 30 days in advance at, WebNet Hosting is entitled to modify the terms and conditions of this Agreement and or the prices of its offered services, as well as discontinue or change its offered services. From here on and forward will be identified as WebNet Hosting or is a WebNet Hosting company.

Services and Your Obligations

WebNet Hosting will provide web hosting services in exchange for payment of fees and full compliance with the terms and conditions of this Agreement. In performing these services, WebNet Hosting maintains full control and ownership of any and all account information and (“IP”) addresses and numbers that may be assigned to you. All IP Addresses assigned to you are leased to you on a monthly basis for use with WebNet Hosting servers only. WebNet Hosting holds the right to take back any IP Addresses at anytime. We do not allow any type of spamming on our network and the account will be shut down immediatly upon finding of spamming evidence on the account.

WebNet Hosting reserves the right to access any information as permitted by required law, regulation or other governmental request. WebNet Hosting will fully cooperate with law enforcement authorities in the prosecution of lawbreakers and they reserve the right to inform law enforcement authorities of any illegal activity.

You agree to comply with the requirements of the CDA and the Digital Millennium Copyright Act (the “DMCA”) and acknowledge that WebNet Hosting is a service provider and thereby immune from liability under the DMCA. WebNet Hosting will accommodate standard procedures used to identify and protect copyrighted works.

Neither websites themselves that are being hosted on WebNet Hosting's servers nor the links contained within these sites are being monitored, screened for approval or endorsed by WebNet Hosting. WebNet Hosting is not responsible for any content on any websites hosted on our servers.

You agree that WebNet Hosting is not responsible for any loss of data due to any server or network related issues.

WebNet Hosting, LLC is not responsible for any damages to any client's business. WebNet Hosting, LLC makes no warranties or guarantees of any kind, expressed or implied for services that we provide and is not responsible for cirumstances beyond our control. Use of WebNet Hosting, LLC's web hosting and email service is at the client's sole risk. WebNet Hosting, LLC services are provided on an "as is, as available" basis.

WebNet Hosting, LLC will not pay or reimburse for any damages regarding website functionality due to server issues, downtime, or any other related issues that could lead to a client's web site being dysfunctional or non-operational. The client is responsible for locating errors on the website and notifying an outside party or WebNet Hosting for assistance with fixing any issues on the website relating to coding, PHP, MySQL, Miva Merchant errors, SSL errors, e-commerce errors and/or email related issues. WebNet Hosting will help to the best of its abilities to fix these issues. If the issue continues then the client is responsible for any further support provided by any outside third party to resolve the issue, WebNet Hosting, LLC will not reimburse or credit any fees incurred by a third party contractor to fix issues, or any damages or losses incurred by any issue related on the website or downtime.

WebNet Hosting, LLC does not guarantee that our services will be uninterrupted or error free. WebNet Hosting, LLC will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions.

In no circumstance will WebNet Hosting, LLC be liable for any claims resulting from the use or inability to use WebNet Hosting, LLC services including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunication, loss of design of a web site, loss of marketing or advertising programs, deleted accounts, unauthorized access to WebNet Hosting, LLC. WebNet Hosting, LLC reserves the right to report to law enforcement authorities any illegal activity.

WebNet Hosting LLC will assume and acquire other hosting firms and accounts. If your account has been assumed by WebNet Hosting through an acquisition or a purchase, in no way is WebNet Hosting liable for any contracts, obligations or agreements made with the prior company. Once the acquisition is announced to the client by the initial email or phone call letting them know that the account has been acquired then all the terms and conditions and terms of service posted on this page are now in effect to the acquired client. The client will need to contact the previous company for any contractual agreements or obligations that was promised by previous company prior to the acquisition. If you do not agree to the terms and conditions listed on this page you may cancel your account with us by emailing [email protected] or [email protected] . The client is responsible for downloading their own files, databases and emails and once the cancellation is requested all files for the domain name are removed and domain name renewals are no longer renewed. WebNet Hosting is also not responsible for the domain registration or renewal of the client's domain name or domain names previously setup by the previous web host now acquired by WebNet Hosting. The client is responsible for making sure the domain name is properly renewed with the registrar that was used by the previous web host company. If there are any disagreements with rates, renewals, domain name registration ownership they will need to be handled directly with the previous web host that WebNet Hosting LLC acquired as WebNet Hosting is not liable to any previous contractual agreements or terms prior to the acquired web hosting firm.

Payment Policies, Cancellation Policies

Full payment of amount specified is required before any hosting service is rendered, including renewals. All payment requested would be sent via electronic email (“e-mail”). Pre-paid accounts are due at the time of the accounts anniversary, the customer will again be notified by email of payment due date.

The customer is eligible to cancel a non-contract web hosting service at anytime. WebNet Hosting offers a 1-year contract agreement, and a 2-year contract agreement, which the user is bound to a 12-month or 24 month contract period with no cancellation policy. All payments must be made in full for all 12-month and 24-month contracts. Once the payment is received for a full 12 month or 24 month period, the refund is no longer valid after 30 days.

Monthly Clients - Monthly clients will be able to cancel there accounts at anytime, but will not receive any type of refund for the days used or un-used for the account. Once a client also requests cancellation by email or written notice, the account will be canceled right away, and no further services are provided.

WebNet Hosting is not responsible for any fees incurred by any other party including third party agencies, PCI Compliance vendors or security checks by PCI Compliance vendors that cause the client to incur a fee or fine for not being compliant. For all monthly accounts, after 30 days of account activation, no refunds will be given to any payments made to the account. We do not pro-rate monthly rates after 30 days of account activation.

Domain registration and setup fees are nonrefundable. The account holder is responsible for all money owed on the account from the time it was established to the time that the customer notifies WebNet Hosting of cancellation. Additional features can be added to your account at anytime. The customer may also upgrade their account at anytime without any penalties. If your web site has an overdue or unpaid balance, WebNet Hosting will temporarily suspend your account, until the payment is furnished.

All cancellations must be received with a 30 day notice.

30 Day Money Back Guarantee

We are sure you will enjoy your service with WebNet Hosting. That is why we include a 30 day money back guarantee with all our hosting packages. If you are dissatisfied with your service for any reason, you will receive a full refund within the first 30 days of your account activation (minus setup fees). It is also not possible to refund a Miva license issued with our E-Commerce packages. This money back guarantee is not available after 30 days of the account activation. All cancellations must be received by either email, postage, or by a support ticket within the first 30 days of activation of service.

Indemnification Policy

You agree to use all WebNet Hosting services at your own risk. WebNet Hosting disclaims all warranties of merchantability and fitness for a particular purpose. WebNet Hosting is not liable for any loss, loss of data or commercial damage, including but not limited to special, incidental, consequential or other damages. By accepting this Agreement, you agree to waive and not hold WebNet Hosting responsible for any claims relating to any action stated above. Customer agrees to defend and hold harmless WebNet Hosting from any and all demands, liabilities, losses, costs, claims, including attorney fees asserted against WebNet Hosting, it’s employees, agents, customers, officers, that may arise.

The customer agrees that WebNet Hosting, Inc. is not to be liable for any costs, fees, penalties or monetary court judgements which exceed the amount the customer has paid WebNet Hosting, Inc. for services (not to include licensing fees) and that this Agreement and the rights and obligations of the parties under this Agreement shall be governed, construed, interpreted and enforced in accordance with the domestic laws of the State of Maryland, regardless of any choice of law or conflict of law provision or rule of any other jurisdiction. The rights and obligations of the parties under this Agreement shall be heard only in a state court in Maryland or in a federal district court having jurisdiction over WebNet Hosting, Inc. in Maryland. The parties irrevocably consent to the jurisdiction of the state of Maryland.

Cancellation Policy

You may cancel your WebNet Hosting services at any time. If your account is on a month-to-month basis with WebNet Hosting, you may wish to cancel this service at anyt ime, by stating in a written letter or an email before the end of the billing period. If your account is paid upfront, all fees for service are considered non-refundable unless cancellation is requested within 30 days of account activation. Licensing and setup fees are always non-refundable.

WebNet Hosting charges a $25.00 fee for returned checks and a $25 fee for charge backs. For international customers if you are using WebNet Hosting services, the amount must be drawn in US dollars.

If a client has a balance due at the time of cancellation, this balance must be paid in full. All overdue balances and or financial obligations must be paid in full before the cancellation is considered complete.

The act of transferring your domain to another hosting or service provider does not constitute of canceling your account. WebNet Hosting must be contacted formally to avoid further charges.

Account Changes

Account maintenance issues can be handled by your high tech state of the art Control Panel.

Account Ownership

WebNet Hosting is only responsible to the current owner for web hosting services. We verify ownership by credit card number, address, and other information stated in your account. If this information is given to someone else by the account holder and/or owner, the account holder is responsible for any abuse. WebNet Hosting keeps all information private and confidential.

Privacy Statement

WebNet Hosting collects the following types of personal information: names, billing information, postal and e-mail addresses, phone and facsimile numbers and support tickets.

WebNet Hosting will not use your personal or billing information other than for the purpose for which it was submitted without your consent. We use your information to reply to inquiries and to handle billing charges. No personal information or billing information on file will be used for creating aggregated databases or unlawful uses.

Email Policy

In no means does WebNet Hosting support mass emails, group emails, email bombs, hate email or spam. Client is responsible for keeping email storage under control.

WebNet Hosting is responsible for an anti-spamming policy. Under this policy we prohibit spam or any unsolicited commercial email, from being sent either, over the WebNet Hosting network or by customers or any other users of WebNet Hosting including customer’s customers. WebNet Hosting has the right to cancel hosting services to any client not following these policies.

Content Policy

All services provided by WebNet Hosting may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States Federal, State, or City law is prohibited. This includes, but is not limited to copyrighted or trademarking material, material that advocates calls for the commission of crimes or civil harms to any person and intellectual property.

Website Termination

If in any reason a web site receives a complaint about copy right, Cease and Desist, or any legal notice for a website to be taken offline, WebNet Hosting has the right to take down the site immediately until the issue has been solved by both parties.


Full backups are made every night as well as backups of new or modified data. WebNet Hosting uses state-of-the-art backup utilities, but the customer is responsible for keeping a backup of their web content, Miva Merchant shopping cart files, emails, and/or any files or applications stored on WebNet Hosting's servers. Backup utilities are included in the user's control panel or by using any FTP software with your FTP account. If loss of data has occurred due to an error of WebNet Hosting, we will attempt to recover the data without charge. Backups are made for server restoration purposes only. WebNet Hosting is not responsible for loss of data due to the negligence of client. In such cases, WebNet Hosting will still attempt to recover files and data but it is not guaranteed. We also provide off-site nightly backups, but these backups are for website files and Miva Merchant files only. We do not backup emails and will not restore email accounts. Client is responsible for keeping and restoring email accounts and emails. Email accounts and emails are backed up once a week and are restored at a per account basis if requested.

Its the user's right to backup their own website. If, in any case, the website files are not restorable by backup, WebNet Hosting takes no responsibility for website files or content, shopping carts, or any other information previously hosted on WebNet Hosting servers.

Upon written or verbal cancellation to WebNetHosting.Net LLC, all files, emails, website content, MySQL database, shopping carts and all account information including credit card information is removed immediately from all servers belonging to WebNet Hosting. We do keep a 14 day retention period of data on backups. After 14 days from notice of cancellation, all data, files and account information are fully removed from the servers and the possession of WebNet Hosting.


Resellers are responsible for providing support to their clients. WebNet Hosting will provide resellers with high priority support.

Your customers have to abide by the same terms and conditions as you do, or we have the right to cancel any of your reseller accounts. This will not be done until discussed with you beforehand.

Domain Names

It is the client's responsibility to renew the domain name and contact WebNet Hosting to do so if the domain name was registered by WebNet Hosting LLC. Notices will be sent 14-30 days prior to expiration to the email address tlisted as the domain name's administrative contact. If the domain name is in WebNet Hosting's name, the domain name will only be renewed automatically if a client has a valid credit card on file with an active hosting account. All other domains without a valid hosting account or credit card will expire and can be renewed only within a 14 day grace period after expiration. If the domain is in redemption the client will have to pay a fee of $75-$150 to gain the domain back from the registrar. In any case, if a domain name expires, WebNetHosting LLC is not responsible for any damages or losses due to the website not being present on the web. There is a charge of $20-$25 a year price for domain name renewals. If the client fails to pay for a domain name that has already been renewed by WebNet Hosting, WebNet Hosting holds the full right of ownership without exceptions.

Service Level Agreement and Uptime Guarantee

We strive to provide great uptime. We offer the following SLA (Service Level Agreement).

WebNet Hosting LLC will endeavor to provide worldclass web site uptime. "Web Site Uptime" is the percentage of time per month (based on a 30 day month, 43200 minutes) that the content of your website is available for access by third parties via HTTP and HTTPS, as measured by WebNet Hosting LLC. If your website Uptime is less than 99.9%, WebNet Hosting , LLC will issue a credit to your account in accordance with the following schedule. (Credits will be calculated on the basis of the monthly service charge paid for the affected services):

Web Site Uptime
Credit Percentage
99.9 to 100%
98% to 99.8%
95% to 97.9%
90% to 94.9%
89.9% or below

Web Site Downtime (in minutes)
Credit Percentage
less than 42.2 mins
42.3 - 864 mins
865 - 2160 mins
2161 - 4320 mins
Greater than 4320 mins (72 hrs)

Customer shall not receive any credits under this SLA in connection with any failure or deficiency of website availability caused by or associated with:

Circumstances beyond WebNet Hostnig LLC control including war, strike or other labor disturbance, unavailability/interruption/delay in telecommunications, virus attacks and/or hackers, third party software failure (free scripts, e-commerce software, merchant gateways), fire, flood, tornado, earthquakes, acts by any governing body, embargo, boycott, or inability to obtain supplies, raw materials, or power used in or equipment needed for provision of this Service Level Agreement including:

Failure of access circuits to the WebNet Hosting Network, unless the failure is caused solely by WebNet Hosting, LLC.

Emergency maintenance, scheduled maintenance and system upgrades.

Domain name system (DNS) and domain name registration problems outside of the control of WebNet Hosting, LLC.

Issues with FTP, POP, IMAP, or SMTP customer access.

Customer's acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (ie., PHP, Python, CGI, Perl, HTML, ASP, etc...), any negligence, willful misconduct, or use of the Services in breach of WebNet Hosting LLC Acceptable Use Policy.

Problems elsewhere on the internet that prohibit you from viewing your account. WebNet Hosting, LLC is not responsible for browser, DNS, or other caching that might make it appear your site is unavailable even though others can still access your information. This guarantee covers areas WebNet Hosting LLC controls such as our servers, routers, and switches.

In order to receive credit send us an email to [email protected] The request must be received by WebNet Hosting LLC within ten business days after customer's website was unavailable. If the unavailability is confirmed by WebNet Hosting LLC, credits will be applied to the current billing cycles after WebNet Hosting ,LLC receives customer's credit request.

Notwithstanding anything to the contrary herein, the total amount credited to the customer in a particular month under this SLA shall not exceed the total hosting fee paid by customer for such month for the affected Services. Credits are exclusive of any applicable taxes charged to customer or collected by WebNet Hosting, LLC and are customer's sole and exclusive remedy with respect to any failure or deficiency in the website. The SLA applies to all clients that host with WebNet Hosting LLC and are current (i.e., not past due) for all accounts and services provided by WebNet Hosting, LLC.

Contact Us

You can contact us at [email protected] or [email protected] if you have any questions about this policy.

WebNet Hosting reserves the right to edit the these terms at anytime.

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